Terms and Conditions

1. Acceptance of Terms

By accessing and using the Relaxtay direct booking website (the "Site"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our Site.

2. Definitions

"We," "our," and "us" refer to Relaxtay Inc. the owner of the Site.

"You" and "your" refer to the user of the Site.

"Services" refer to the online booking services and related features provided through the Site.

3. Booking Process

3.1. You must be of legal age to make a booking on our Site.

3.2. All booking requests are subject to availability.

3.3. The information you provide during the booking process must be accurate and complete.

3.4. By making a booking, you agree to comply with the House Rules, as outlined during the booking process and available at the property. Failure to comply with these rules may result in termination of your stay without refund and may incur additional charges.

4. Payment and Cancellation

4.1. Payment terms and cancellation policies may vary depending on the type of service or accommodation you are booking. Please review the specific payment and cancellation policies provided during the booking process.

4.2. Cancellation fees may apply, and for fully refundable bookings, a minimum fee for card processing may be deducted from the refunded amount, as applicable.

4.3. Refunds: Refunds, when applicable, will be processed within 7 business days of the cancellation or other eligible event. Refunds may be subject to processing fees, as mentioned in the payment terms. We are not responsible for delays caused by your payment provider.

5. Security Deposit

For properties that require a security deposit, the amount will be specified in the listing. A hold authorization will be placed on the credit card on file before or during your stay. This hold will be released, and the deposit returned on or before 7 business days after checkout, provided no damage is caused to the property and all terms of the agreement are upheld.

6. User Accounts

6.1. To access certain features of the Site, you may need to create a user account.

6.2. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

7. Privacy

7.1. We collect, use, and disclose your personal information as described in our Privacy Policy.

7.2. By using the Site, you consent to the processing of your personal information in accordance with our Privacy Policy.

8. Intellectual Property

8.1. All content, trademarks, logos, and other intellectual property on the Site are owned by Relaxtay Inc.                                           

82. You may not use, reproduce, or distribute Relaxtay Inc.'s intellectual property without our written consent.

9. Limitation of Liability

9.1. We are not responsible for any direct, indirect, incidental, consequential, or special damages arising from the use of our Site or the Services, including but not limited to loss of data or profits.

9.2. We make no warranties or representations about the accuracy, completeness, or reliability of the information on the Site.

10. Release of Liability

10.1. By using our Site and booking our services, you hereby release Relaxtay Inc. and its affiliates, officers, employees, agents, and property owners (collectively, "Released Parties") from any and all liability for any injuries, damages, losses, or any other claims arising during or as a result of your stay at the property.

10.2. You expressly waive any and all claims, rights, or causes of action against the Released Parties, whether such claims, rights, or causes of action are known or unknown, foreseeable or unforeseeable, and whether caused by the negligence of the Released Parties or otherwise.

11. Force Majeure

Relaxtay Inc. is not liable for any failure or delay in performing its obligations under these terms where such failure or delay is due to circumstances beyond our reasonable control (including but not limited to acts of God, natural disasters, government actions, or pandemics), provided that such events occur after the cancellation window has passed and do not qualify for a refund under the stated cancellation policy.

12. Dispute Resolution

Any disputes arising out of or related to your use of the Site or your stay will first be attempted to be resolved amicably through direct communication with Relaxtay Inc. If an amicable resolution cannot be reached, disputes will be resolved by binding arbitration in accordance with the laws of the state of New York.

13. Modifications to Terms

Relaxtay Inc. reserves the right to modify these Terms and Conditions at any time. Any changes will be effective upon posting on the Site, and it is your responsibility to review the terms periodically. Continued use of the Site after any such changes constitutes your acceptance of the modified terms.

14. Governing Law

These Terms and Conditions are governed by the laws of your jurisdiction, and any disputes will be subject to the exclusive jurisdiction of the courts in your jurisdiction.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@relaxtay.com or call us at 855-RELAXTAY (1-855) 735-2928